Case study: Optimizing DTIQ's Business Operations
DTIQ, a US-based leader in advanced video surveillance and loss prevention solutions, approached Boldare with a significant challenge impacting their management and decision-making processes. In collaboration, Boldare developed a solution that not only streamlined DTIQ’s internal operations but also benefited DTiQ’s customers across various industries. This case study explores how a custom solution can enhance business efficiency significantly.
Table of contents
The Client: DTiQ
DTiQ is globally recognized for its intelligent video surveillance and loss prevention services, primarily serving the hospitality, retail, and convenience store sectors. Their solutions include audits designed to detect and prevent employee-related fraud, thereby safeguarding against financial losses. In addition to fraud detection, DTiQ’s systems play a crucial role in enhancing employee engagement. They contribute to improved customer service quality by monitoring performance and ensuring adherence to company policies. Moreover, their services are vital in elevating the overall customer experience, as they ensure employees follow best practices, which in turn fosters customer loyalty. DTiQ is also instrumental in helping businesses maintain their brand standards, thereby preserving the consistency and integrity of their public image.
With over 25 years of experience, DTiQ manages close to one billion sales transactions annually and protects assets worth trillions of dollars. DTiQ works with over 45,000 locations including brands such as Adidas, Burger King, Dairy Queen, Hard Rock Café, McDonald’s, Pandora, Subway, Swarovski, Taco Bell, Vineyard Vines, and Yankee Candle.
The Challenge
One of DTiQ’s value-add services is conducting remote video audits, where expert auditors assess service quality and safety standards at client locations, such as restaurants and stores. The data collected during these audits is carefully recorded and analyzed. However, the previously used technology for this process was aging and needed updating.
Additionally, DTiQ faced operational challenges as they scaled their remote audit service to over 325,000 audits performed annually. The scaling challenges included remote audit staff management and remote audit scheduling while ensuring outstanding customer service. Additionally, DTiQ’s technology did not efficiently integrate data spread across internal business systems, which hindered DTiQ’s decision making.
DTiQ embraced the opportunity to modernize their data management and remote audit infrastructure to enhance their operational efficiency and decision-making quality, which is essential for maintaining an industry-leading solution.
Why Boldare?
DTiQ’s choice to collaborate with Boldare was driven by key factors:
- Previous Success: A DTiQ decision-maker’s positive previous experience with Boldare boosted confidence in Boldare’s capabilities.
- Agile Methodology: Boldare’s flexible and adaptable agile approach aligned well with DTiQ’s project needs, allowing for ongoing refinement.
- Development Expertise: Boldare’s skilled development team assured DTiQ of their ability to meet project requirements and deliver quality solutions.
- Process Proficiency: Boldare’s expertise in discovery, user testing, and reviews provided DTiQ with a user-focused approach, ensuring project outcomes met their expectations.
Overall, DTiQ chose Boldare due to their proven record, agile methodology, skilled team, and thorough process expertise, making them the ideal partner to enhance DTiQ’s data systems and operational efficiency.
Solution
DTiQ recognized the need for a solution that would simultaneously improve the efficiency of their team and improve the quality of audits delivered to customers.
To address these challenges, Boldare developed an internal solution called AUDITiQ, which improves the organization and tracking of auditors’ work at DTiQ, ensuring efficiency and eliminating obstacles. Audit reports delivered to DTiQ’s customers include evidence of incidents that enable business owners to monitor employee performance and effectively manage various aspects of their operations, including sales, customer service, and adherence to company standards.
A key feature of AUDITiQ is its advanced algorithm, which significantly enhances the efficiency of DTiQ’s remote audit team. This algorithm is vital for scheduling work according to specific business rules for hundreds of employees serving thousands of customers. Thanks to this custom solution, managers responsible for overseeing the work of dozens of auditors provide more value to DTiQ’s customers and save a significant amount of time by efficiently coaching, training, and developing their teams.
AUDITiQ has become an indispensable management tool, providing reliable data for efficient and informed decision-making.
Product’s summary
The project, initiated in Summer 2022, is an ongoing collaboration involving a nine-member Boldare team. This team comprises experts in Frontend, Backend, QA, and Product Design.
Technology Stack Overview:
- General Approach: The solution is an Angular web application with a .NET backend.
- Programming Languages: The project utilizes C# for backend development and JavaScript, specifically Angular, for frontend development.
- Database: Microsoft SQL Server (MSSQL) is used for database management.
- Integrations: Initially integrated with the DTiQ’s internal business systems, plans include future integrations with third-party business applications.
- Design System: The interface design follows Material Design 3 guidelines.
- Testing Approach: A combination of manual testing, unit testing, and end-to-end automated testing is employed, using Java, TestNG, and Selenium.
- CI/CD Process: Continuous Integration and Continuous Deployment are managed through GitHub Actions.
- Deployment Frequency: The production deployment occurs every two weeks, coinciding with the end of each Sprint.
- Cloud Provider and Infrastructure Tools: The product leverages a variety of Amazon Web Services.
Impact of the solution
The creation of AUDITiQ makes the audit process much easier and faster. One of the main improvements is how audits are scheduled and prepared, which enables DTiQ’s team to conduct audits more smoothly by quickly accessing needed information. DTiQ is pleased with the outcome and appreciates how Boldare’s emphasis on user research has resulted in a solution that closely aligns with DTiQ’s specific needs.
As a final result, the tool and algorithm Boldare developed greatly improved DTiQ’s planning, execution, and decision making processes.
Conclusion
The collaboration between Boldare and DTiQ shows how custom-designed solutions can effectively address specific business challenges. AUDITiQ is more than just a solution; it is a prime example of how the right technology, specifically developed to meet a company’s needs, can improve efficiency. Architected for continuous improvements, AUDITiQ is expected to become a vital tool for DTiQ, aiding in smoother operations, enhanced clarity, and better-informed decision-making.
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