Transform gaps into opportunities:
optimize your business outcomes using service blueprints
September 21st
17:00
Duration
2.5 hours
Group
Max. 12 people
Form
In-person workshop
When the customer experience is threatened by the complexity of your services, it’s time to take action. Service blueprints help map critical touchpoints and identify bottlenecks that affect the client’s experience. By spotting and addressing these weak links, you can enhance profits and retain customers for longer periods. This interactive workshop will get into the service design blueprints and customer experience (CX) design, exploring how they can improve your business outcomes.
- Understand the essence of CX design and its role in connecting people, systems, and tools to deliver a holistic service experience.
- Learn the significance of designing for both internal and external touchpoints, ensuring a seamless business interaction.
- Embrace the power of co-creation by fostering collaboration among team members, stakeholders, users, and potential consumers.
- Grasp the importance of focusing on the overarching value of the service, continuously testing its value, and addressing user needs.
- Navigate the journey of crafting an impeccable service design that prioritizes customer experience, from strategizing to simulating the final experience.
By the end of the workshop, participants will have all tools to find gaps in their business processes and optimize them for growth.
Digital product creators & consultants
