What to expect when contacting Boldare

What will you get from contacting us?

Our mission has always been the same: to help businesses grow. Regardless of whether they are our current clients or potential ones - every meeting with us is meant to bring them closer to their goals. We asked our past clients how they remember their first contact with us and a few things kept coming back:

Boldare helped us to grow and understand what we need.

and,

We didn’t have any questions that haven’t been answered.

By getting in touch with us you can expect to go through a process similar to one of our product discovery workshops, where we sit down and try to figure out what is best for your business. We will listen to you and make sure that we get a full understanding of your problem. Then, we will share our business insights and technical knowledge, and advise you on the best course of action.

First contact with Boldare - different ways to do it

There are various ways to contact Boldare, and you can choose the one which is the most convenient to you, be it a call or a message. If you are looking to take the first step, you can reach us in one of five different ways:

• you can call one of our business developers (either me, Mateusz or Matt)
• you can schedule a call via Calendly and connect later via Google Meet, Zoom or Teams,
• you can chat with me on LinkedIn,
• you can write me an email at: anna.jaskiewicz-gunia@boldare.com, write Mateusz at: to mateusz.pachnik@boldare.com, or Matt at: matt.hallmann@boldare.com
• and finally, you can fill in our contact form and I or one of my colleagues will get in touch with you within one working day.

Depending on your preferred language:

• you can either contact me or Mateusz, so we can talk in English or Polish,
• and if you are looking for a Dutch speaker, feel free to contact Matt Hallmann.

If you decide to call either one of us directly, we will do our best to find out more about your business needs, figure out how Boldare can support you, and plan our next steps. From this point, we do things differently for each business, depending on the nature of your problem.

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What are we going to talk about during our first meeting?

If you contact us directly, we will schedule a conference call to get to know you a little better. This is our chance to learn about you and your business needs so we can come up with a solution that will solve your problem. Depending on what kind of service you are looking for, you will meet:

• a person responsible for guiding you through the process; a role that we call a business developer,
• a person with business expertise, AKA a business solution architect,
• a person with tech expertise - a technological solution architect, and/or
• anyone else with experience that might be useful to the process: developers, designers, or business specialists.

A business solution architect is there to come up with a solution based on analysis of your needs. A technological solution architect is there to share their knowledge of the technical side of digital product development. The two combine their forces and prepare a tailored solution that is presented to you.

Later in this article, I will get into details of different specialists that you can meet, but at this point, you only need to know this: the business developer is there to help you decide if Boldare is the type of partner that you are looking for.

Don’t feel like this will be a meeting with a strict agenda - we’re just looking to gather as much information as possible. With that knowledge, we can start working on a solution tailored to your business.

Our second meeting - it’s all about the solution to your problem

So far, we’ve focused on understanding the problem. Now it’s time to do something about it. A second meeting usually takes place within a week after the first one. In the interim, we will prepare the solution that we are going to show you.

The presentation during the second conference will be our chance to tell you about our idea for a solution, based on what we heard so far. For you, it’s a time when:

• you will see if we understand your problem,
• you will see if our solution suits you,
• you will be able to elaborate on everything we talked about so far - maybe there’s something you wanted to add?

Also, we will tell you more about our recommended business solution, such as how long it is going to take to complete it and who is going to work on your digital product. This is when you will find out how much our services will cost and learn more about what kind of organization Boldare is.

If there’s anything that you would like to elaborate on, we will make adjustments to our proposal based on that new information. If that’s the case, we will schedule another meeting where we will present an updated proposal.

In some cases, after the second meeting we can move on to preparing you for the next stage - product discovery workshops. We will gather all the necessary information and prepare a suitable agenda - it’s the official beginning of our mutual partnership.

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Who are the specialists that you will meet?

There are different specialists that you are going to meet: business developer, business solution architect and technological solutions architect. Here’s a brief explanation of what each of them is responsible for:

Business developer - this is your first point of contact during the process of getting to know Boldare. As a business developer, my job is to guide you through every step, explain what is happening and answer any questions you may have.

Business solutions architect - this is the role responsible for understanding the problem that your business is facing. They analyze your product in terms of budget, business goals, phase in the FCPD (short for Full Cycle Product Development), and come up with a solution suitable for these criteria.

Technological solutions architect - this is a role that helps us understand the technical aspects of your business problem. They have a strong background in software development and use that knowledge to ensure that our proposed solution will utilize the appropriate tools and technology.

What to expect when contacting Boldare - what’s next?

Once we agree on all the details, our product team will get to work immediately. There are obviously formalities that need to be taken care of, namely signing of the contract and invoicing. But these things won’t affect the delivery time of your digital product - we’ll start working on product discovery workshops immediately, even before all the paperwork is done. After all, we believe that the best partnerships are the ones based on trust.