We are setting the benchmark: Boldare's Service Standards in a nutshell

What are our Service Standards?

Our Service Standards make up a framework that outlines how we deliver our services. They consist of clearly described roles and responsibilities, meeting structures and types, and a matrix defining the documents created during our collaboration with a client.

Service Standards are how we provide you, and other clients, with our services through the same, trusted elements.

The framework is flexible and adaptable. We are not imposing a one-size-fits-all approach. Instead we select the most suitable options for each client from a broad set of tools, ensuring efficient and personalized collaboration.

Why did we decide to create and implement service standards?

For us, implementation of our Service Standards is another strategic move towards a service-focused model. These standards are born from insights gained over time and are designed to bring benefits to both our company and its clients.

Our Service Standards reflect Boldare’s commitment to improving our services, ensuring most efficient engagement with client needs.

How will you and your product benefit?

Most of all, our Service Standards offer concrete, visible benefits for all of our clients - no matter their size, industry or budget. This is what you can expect from our services, thanks to the standards we have implemented. The most important are:

• Reliable delivery: Our Service Standards ensure stable and predictable product delivery - the development teams focus on providing value each sprint, and the Scrum masters take care of the team’s efficiency. Details of the product development are described in the delivery plan. This document outlines our agreement with the client on service delivery, product objectives, scope of work, assumptions, work methods, and dependencies. It sets the stage for product development. Includes a user journey and story map.
• Clearly defined responsibilities: Your product is not just in the hands of a development team, but also under the watch of a dedicated service team. This structure allows the development team to focus on delivering value, while strategic aspects of product development are managed by specialized professionals, each with their own unique responsibilities for strategy, partnerships, and more.
• Quality Assurance: Across all our products, we maintain strict adherence to high standards of coding, documentation, and delivery.
• Plain workflow: Roles and accountabilities are plainly defined for all team members, ensuring an efficient work process. From the very beginning of a collaboration and throughout the entire time we work together, you have clarity on who’s responsible for what.
• Transparent cooperation: Thanks to meetings and the documentation matrix, you know the purpose of each call and know where to find information you are looking for. We conduct only indispensable meetings.
• Budget efficiency: We make sure your resources are allocated towards supporting your business objectives and building your product, not wasted on endless catching up with everything.
• Smooth communication: Our standards ensure effective communication, regardless of your location. You’re clear about your point of contact for both service and technology aspects; every meeting and document has a precise purpose, saving considerable time. Thanks to this consistent communication, you remain updated on the product’s status, new opportunities to tap into, and any potential threats requiring attention.
• Consistent service quality: We provide a uniform level of service across all types and complexities of projects. We use the same standards for an enterprise company, with whom we create a CRM for thousands of their customers, as we do for a renewables energy startup building a prototype to pitch to investors. In a similar vein, when we work on multiple products for a single client, we maintain consistency by employing the same standards across every team involved in the collaboration.
• Effective risk management: By clearly distributing roles and responsibilities, we identify and mitigate risks promptly. We are able to spot possible difficulties earlier, because every team member is hyper-focused on their areas of responsibility.
• Seamless team integration: Our structured onboarding process ensures new team members are integrated smoothly without disrupting productivity.

In short: our Service Standards are a tool that will help you simplify the complexity of product development. We make the entire process more predictable and manageable.

Examples of implementation

Here are some practical examples of elements of our Service Standards that we use for our existing clients:

Tech Lead role

A Tech Lead at Boldare is an all-round role, focusing on integrating technology solutions into business contexts. They adjust tech strategies to align with product delivery, staying in tune with the client’s needs through continuous research. They suggest specific solutions, set tech parameters in the project scope, and make decisions on tech estimations.

The Tech Lead also serves as the go-to person for technical issues raised by the client. They gather and act on customer feedback to enhance the product’s technical development. They also contribute to business discussions with clients, lending technical expertise.

The role includes documenting tech decisions and maintaining a clear overview of the product’s architecture through C4 diagrams. They manage tech-related concerns within the team and ensure they’re handled appropriately.

As a Tech Lead, I use my knowledge to improve our product development process. I focus on delivering efficient solutions within the client’s budget, while also choosing technologies that meet current needs and anticipate future ones, making our solution future-proof.

Maciej Król, Tech Lead working with Prisma, a gas trading SaaS platform

In essence, the Tech Lead is focused on combining technology with business goals, ensuring tech integration is streamlined, client-focused, and in sync with the product vision. It’s a person who can work hand in hand with your CTO or other Tech Lead roles, to make sure both sides are on the same page.

Delivery Lead role

The Delivery Lead is the primary contact for all aspects of product development, bringing a client’s vision to life through collaboration with the development team. They are responsible for ensuring the project remains on track and within scope, while meeting set business objectives.

They oversee the project to deliver on time, within budget, and to the satisfaction of the client. If you have feedback on how the team works, the Delivery Lead will gather that feedback and make sure it will be acted on.

Long story short: the Delivery Lead is your go-to person for product-related matters. The role works very closely with the product owner on the client side, the Scrum master, the tech lead, and the entire team.

One of my duties as Delivery Lead is to use my experience to ensure clients’ needs are fully understood and met. I make sure our team aligns with clients’ business goals, and every technical decision supports these objectives. Leveraging my understanding of Boldare’s expertise, I select the right experts for each service. Rest assured, I prioritize client interests and act as their advocate within Boldare, always putting their needs first.

Olena Brenych, Delivery Lead, working with Maxeon

The meetings matrix

This is actually quite self-explanatory. When working with us you know at which meetings your presence is crucial, and which ones are for the team. We use only those meetings that fit current needs, or are necessary to develop the product properly. Nothing more, nothing less - our time is one of our most important resources, and we don’t want to waste it.